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WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from PINYABCN. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
• All email messages and email newsletters will contain information on how you can unsubscribe; or
• Contact Us at our Customer Services division writing "unsubscribe"
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
PINYABCN is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than PINYABCN. We will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so.
One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
COOKIES
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
LINKS TO THIRD-PARTY SITES
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.
TERMS & CONDITIONS
1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with PINYA BCN [CIF 47777144A], hereinafter referred to as “PINYA”, “PINYA BCN”, ”us ” or ”we”, at the PINYA BCN website, mobile website or via telephone (jointly referred to as ”pinyabcn.com”).
By using pinyabcn.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, who are not under guardianship, with a residential address in a country listed below can place an order.
We do not ship to the over-sees territories marked as ‘excl.’ in brackets below.
-European Union (excl. Canarias, Ceuta, Melilla)
The inclusion of any products or services on pinyabcn.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on pinyabcn.com at the time you place your order.
2. Prices and delivery charges
The prices displayed at pinyabcn.com include Spanish VAT of 21% but do not include a delivery charge. PINYA BCN retains the right to change prices at any time.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process.
Our standard delivery fee is 5 EUR within Spain and 10 EUR within European Union. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.
3. Promotions
Promotion are not accruable with other actual promotions or discounts. Only one promotion can be used at a time.
4. Payment Types
Credit/Debit cards:
We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
Paypal:
PayPal allows secure payment from your bank account, credit card or PayPal account. More information about PayPal is available here.
5. Shipping and delivery information
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
www.pinyabcn.com sends orders with MRW. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch. We currently serve the European Union (excl. Canarias, Ceuta, Melilla)
Delivery time:
-Orders within Spain: 24-48 hours
-European orders: 3 working days
If your order does not arrive by the scheduled date, please contact PINYA BCN Customer Service. You will find the contact information here or email us at info@pinyabcn.com
Shipping rates:
– Within Spain: EUR 5
– Within Europe: EUR 10
PINYA BCN handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.
6. Right of return
Purchases can be returned for a refund within 30 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s). Shipment or return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.
Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located to:
PINYA BCN
Consell de Cent 408 ppal 1ª
08009 Barcelona
Spain
7. Colours
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
8. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at pinyabcn.com remain with PINYA BCN and its subsidiaries or licensors. Any use of pinyabcn.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of PINYA BCN.
9. Company Information
In accordance with Act 34/2002 of 11 July, on Information Society Services and E-business, we hereby inform you that the owner of www.pinyabcn.com is:
Pinya Barcelona (o Sara Reixach)
Registered office: Consell de Cent 408, principal primera
Barcelona, 08009
Registered number: 47777144A
Registered in Barcelona, Spain.
Email: info@pinyabcn.com
Phone: 930162626